Returns + Refunds

Welcome to our Returns + Refunds page, where we prioritize your satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we're here to make the process as simple and straightforward as possible.

Returns Policy: Any claims of unsatisfied products received or damaged goods need to be made within 48 hours of delivery. Claims will not be accepted where damage has occurred due to the items not being unpacked promptly or where a customer provides insufficient or incorrect delivery details. 

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot be held responsible for plant performance or condition once the plants have been delivered in good condition as so many factors outside our control determine the performance of plants.

How to Initiate a Return/Refund: To initiate a return or refund, please contact our customer service team either through our website's contact form or by emailing support@[yourwebsite].com. Please provide your order number and details about the item you wish to return/refund. Our customer service team will guide you through the process from there. 

Refunds: If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Damaged or Defective Items: If you receive a damaged, or defective item, please contact us immediately so that we can resolve the issue for you. We may require photos of the damaged or defective item for our records. We will arrange replacement plants for immediate dispatch and will collect the damaged plants.

Contact Us: If you have any questions about our Returns and Refunds policy, please don't hesitate to contact our customer service team. We're here to help and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for shopping with us! We appreciate your business and look forward to serving you again soon.