Terms + Conditions

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products from Flax Farm. By accessing our website, you agree to comply with and be bound by these terms.

2. Product Information

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.
  • Availability: All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

3. Ordering

  • Order Acceptance: Your order is subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email is not an acceptance of your order but an acknowledgment that we have received it.

4. Pricing and Payment

  • Pricing: All prices are listed in NZD and are subject to change without notice. Prices do not include applicable taxes or shipping fees.
  • Payment: We accept various payment methods as indicated on our website. Payment must be made in full before we process and ship your order.

5. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the shipping method selected and your location. These costs will be displayed at checkout.
  • Delivery Times: Estimated delivery times are provided as a guide and are not guaranteed. We are not responsible for delays caused by factors beyond our control.
  • Delivery Issues: Please refer to our Shipping Policy Page (https://flaxfarm.nz/policies/shipping-policy) for information on handling delivery issues.

6. Returns and Exchanges

  • Return Policy: For information on returns and exchanges, please visit our Returns + Refunds Page (https://flaxfarm.nz/pages/returns-refunds). Products must be returned in their original condition and packaging.
  • Refunds: Refunds will be processed in accordance with our return policy and applied to the original method of payment.

7. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and designs, is owned by Flax Farm or our licensors and is protected by intellectual property laws.
  • Use of Content: You may not reproduce, distribute, or otherwise use any content from our website without our prior written consent.

8. Limitation of Liability

  • Disclaimer: Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free or that access will be uninterrupted.
  • Limitation: To the fullest extent permitted by law, Flax Farm is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Privacy

  • Privacy Policy: Your use of our website is governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in New Zealand.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Flax Farm 
Email Address: